Returns policy

30-day returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@reachpoles.co.uk. Returns need to be sent to: Unit 19, High Holborn Road, Codnorgate Industrial Estate, Ripley, Derbyshire, DE5 3NW.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at info@reachpoles.co.uk.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Custom products, such as special orders, cannot be returned. We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

Under this 30-day policy, we cannot accept returns on sale items.

Exchanges

The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your 14-day right to cancel

Whatever else this policy says, if you are buying as a consumer you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. This includes sale items. As above, your item must be in the same condition that you received it, unused, and in its original packaging, and you'll need the receipt or proof of purchase.

Refunds

We will let you know once we've received and inspected your return, and whether the refund was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@reachpoles.co.uk.

Your statutory rights

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 if an item is faulty.

Contact

Reach Poles, Unit 19, High Holborn Road, Codnorgate Industrial Estate, Ripley, Derbyshire, DE5 3NW. Email info@reachpoles.co.uk, telephone 01332 470640, or use the contact form.