Support
Help getting the most out of your pole.
We are window cleaners — if you have a question about a pole, a part or an order, the quickest answer is usually a phone call.
Ways to reach us
Opening hours
- Monday – Friday
- 8am – 5pm
- Saturday
- 9am – 1pm
- Sunday
- Closed
Frequently asked questions
If your question is not here, ask us — we would rather talk you into the right pole than sell you the wrong one.
01332 470640Download the Federation of Window Cleaners safety guidance leaflet (PDF)
Our patented Anti-Spin system is built into the pole itself, like a woodruff key. It stops the sections rotating or twisting under load — so the pole stays aligned, the clamps do not wear, and you waste no time repositioning at height.
No. Every Reach Pole has two insulated bottom sections tested to 80kV, and that test is real, but it is a last line of defence and not permission to work near overhead lines. Electricity arcs. In April 2024 a window cleaner lost his forearm to a 33,000-volt flashover that jumped around two metres to his pole without ever touching the cable, and no insulation rating on any pole would have stopped it. Water on a pole makes it worse, not better. The only thing that keeps you safe near overhead lines is distance — look up before you extend, and if there are lines anywhere near the job, do not work there. See our overhead power line safety page.
Very. A Type R at 18ft weighs approximately 1120g. The carbon fibre construction means you can work all day without the fatigue you get from heavier alloy or fibreglass poles.
An 18ft pole covers standard two-storey residential work. 25ft gives you comfortable reach for taller facades and conservatories, and 33ft and above is built for commercial work — shop fronts, offices and three-storey residential. If you are between two, tell us about your round and we will point you at the right one.
Both. Pay by card at the basket and we will confirm the build and book delivery, or send it as an order enquiry and we will price it by hand first — useful if you are not certain of the spec or you want something bespoke. You can also ring and order over the phone.
Yes — we stock genuine Reach Poles replacement clamps, extension sections and end caps. They are manufactured to the same tolerances as the originals, so your pole keeps performing like new.
Yes, and we also supply the univalve in our shop.
Yes. If you transfer over your existing Gardiner gooseneck, you can still use your Gardiner brushes.
See for yourself: our Facebook page has a back-to-back test of the UltraReach pole against the Gardiner SLX.
Our poles are completely circular, because that is the strongest shape. As soon as the circle is distorted into an oval, hex or other form, its rigidity is compromised.
No. Our poles have a hidden internal rail track that stops them spinning even with the clamps fully open. Unlike others, our anti-spin is not simply based on the clamp.
Not necessarily. Before September 2024 we also sold pure carbon fibre poles, and those pure carbon bases are not insulated and are not safe for electrical working. If you are not sure which you have, send us a photo and we will tell you.
Call us on 01332 470640 or message us on WhatsApp and we will talk you through the right length and configuration for the work you do. We are window cleaners ourselves — we use these poles every day.